Title

Guest Relation Officer / Receptionist

Apply before

Dec 31, 2024

City

Karachi

Responsibilities

Summary of Job Profile

The Guest Relations Officer plays a crucial role in providing excellent customer service and maintaining a positive image of the organization. Responsible for managing the front desk, greeting visitors, answering inquiries, and handling incoming calls. Additionally, they assist in administrative tasks and ensure a smooth flow of operations in the reception area.

Essential Duties & Responsibilities:

·         Greet and welcome guests courteously and professionally.

·         Manage the reception area by ensuring cleanliness and organization.

·         Answer and direct incoming calls to the appropriate person or department.

·         Provide information to visitors and assist them with inquiries.

·         Handle incoming and outgoing mail and deliveries.

·         Maintain a record of visitor logs and appointments.

·         Assist in administrative tasks such as filing, photocopying, and data entry.

·         Collaborate with other departments to ensure effective communication and coordination.

·         Uphold company policies and procedures to ensure a safe and welcoming environment for all guests and staff.

Requirements

Knowledge, Skills, Abilities (KSA’s) required to successfully perform the job:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with operating office equipment such as fax machines, printers, and scanners.
• Ability to operate multi-line phone systems and handle inquiries effectively.
• Knowledge of basic administrative tasks and office procedures.
• Strong organizational and multitasking abilities
• Professional appearance and demeanor.

Education, Experience, Licensure, and Certification required for the position:

• Minimum Graduate or equivalent
• 1-3 Years of Experience, Previous experience in a customer service or receptionist role preferred
• Professional appearance and demeanor.

Competencies required to successfully perform the job:                  Technical Competencies                                               Behavioral/General Competencies

1.  Communication Skills                                                 1. Excellent interpersonal skills

2. Telephone Etiquette                                                    2. Strong problem-solving skills

3. Organizational Skills                                                     3. Attention to detail

4. Multitasking Ability                                                      4. Positive attitude and willingness to learn

5. Attention to Detail

Benefits

• Excellent Salary
• Fuel Allowance
• Internet Allowance
• Medical Insurance
• Annual Leaves
• Provident Fund
• EOBI
• Annual Bonus