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Network Engineer - ITSM Intern

Posted on Jul 22, 2025

Title

Network Engineer - ITSM Intern

Apply before

Aug 10, 2025

City

Karachi

Responsibilities

Summary of Job Profile: 
A Network Engineer ITSM Intern assists with troubleshooting, deploying, and maintaining ITSM and network management solutions, supporting technical teams in daily operations, documentation, and reporting. The role offers hands-on experience with real-world IT systems, involvement in knowledge base and dashboard projects, and opportunities to contribute to process improvements and customer satisfaction.

Essential Duties & Responsibilities:

•   Assist in troubleshooting hardware and software issues on end clients/customers. 

•   Provide technical support and escalate issues when necessary. 

•   Help deploy, configure, and maintain ITSM software and NMS solution (SolarWinds/ManageEngine/HaloITSM/Quest). 

•   Support network and system administration tasks under supervision.

•   Document technical issues and resolutions for internal knowledge base.

•   Maintain inventory of IT equipment and assist with audits.

•   Collaborate with the IT team on daily tasks and ongoing projects.

•   Engage in Proof of Concepts as per the customer requirements/need.

Requirements

Knowledge: 

•     Understanding of network infrastructure, protocols (TCP/IP, SNMP, ICMP), and hardware
•     Familiarity with ITSM and NMS platforms (e.g., SolarWinds, ManageEngine, HaloITSM, Quest)
•     Basic concepts of network security and troubleshooting methodologies
•     Awareness of IT inventory management and audit processes

Skills: 

•   Technical troubleshooting of hardware/software issues
•   Deploying, configuring, and maintaining ITSM/NMS solutions
•   Clear technical documentation and reporting
•   Effective communication and teamwork
•   Time management and multitasking

Abilities: 

•   Diagnose and escalate technical issues appropriately 
•   Adapt to new technologies and tools quickly
•   Work independently under supervision and collaboratively in teams. 
•   Maintain accuracy and attention to detail in documentation and inventory

•Education, Experience, Licensure, Certification required for the position: 
•   Currently enrolled or completed Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
   
Benefits:
•   Hands-on exposure to real-world IT systems and technologies.
•   Mentorship from experienced IT professionals. 
•  Opportunity to transition into a full-time role based on performance

Competencies required to successfully perform the job:

Technical Competencies

Behavioral/General Competencies
  1. Troubleshooting and supporting ITSM/NMS tools
  2. Network and system administration basics
  3. ITSM knowledge
  1. Proactive and eager to learn
  2. Strong communication and collaboration skills
  3. Detail-oriented and organized

Duration:

·         3 – 6 Months

Benefits

  • Stipend